Order details
Share the recipient, date, and arrangement category.
Returns & Refunds
Returns & Refunds
When an order needs attention after delivery, quick communication and clear details help us respond more effectively.
Returns & Refunds
When something needs attention, the best approach is to share the issue clearly and quickly. Photos, delivery timing, and a short description of the concern help us review the situation more accurately.
Flowers are perishable, so timing matters. Raising a concern promptly gives us the best chance to respond in a useful way.
Practical reminders
These points usually make the biggest difference.
Photos when relevant
Clear photos help explain quality or condition concerns.
Prompt communication
Faster review usually leads to clearer resolution options.
Next step
Need help applying this to your order?
Send the order type, destination, and date you are working with. We will help you sort out the details that matter most.